RS Media problems: blank white screen and neck strikes.

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robotronic11
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RS Media problems: blank white screen and neck strikes.

Hi. I' m new at the robocommunity.com site user. I have got a RS Media robot and i have a trouble with him. Always than i turn it on, he shows white color on the screen. Next, it turns head right and i hear a creepy sound. After that, he turn his head to basic position. A moment after this he turns off. What should i do? I will add that I have first contact with this multimedia robot and I am not familiar with it.

robotronic11
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Can anyone help me with my trouble (please)?
I think, it' s a media or motor PCB issue.