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September 12, 2008 09:13 AM

Categories: Robosapien V1 & V2

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robo0881

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Joined: 09/12/2008

I need Help!  I was wondering if anyone out there had any suggestions.  My Robosapien V2's hands NEVER open, this is straight out of the box!.  Anytime his hands should open (bowling ball, pin, high grab, low grab, hand shake, etc.) they stay clenched.  His arms work, they reach out correctly, his hands just simply never open.  He will try twice everytime and both times utters either "retrieval error, I give up!" or "grip feedback error, I give up!".   I'm pretty sure he's defective but want to make sure i'm not doing something wrong.  I'd rather it's be a user error them having to have him replaced.  Any feedback would be greatly appreciated.

Discussion:    Add a Comment | Comments 1-25 of 32 | Latest Comment | 1 2 Next »

September 12, 2008 9:15 AM

Does his head turn left and right properly? the hands are linked to the head.

RoboGuide - Your guide to hacking all things WowWee

September 12, 2008 9:24 AM

Thank you for your reply! I don't think there is anything wrong with his head, it goes up and down,left or right. He seems to genuinly track stuff, like if i move he turns his head to continue looking at me. I think it's just his hands, it's both hands and there isn't even an attempt at opening them. You'd think they might open even partly, but they don't move at all, almost as if wowwee forgot the wiring for them altogether.

September 12, 2008 9:33 AM

*Laughs* The wiring is what holds them closed, without it, they would both be open.

If the head moves all the way left or right, and the hand he's looking towards doesn't open at the same time, something is wrong.

RoboGuide - Your guide to hacking all things WowWee

September 12, 2008 9:52 AM

Just to be clear for our new RSV2 owner, there is only one motor that controls the head and hands. When the head rotates to look to the left, the left hand should open. When the head rotates to look to the right, the right hand should open.

If the head rotates, but the hands don't open, then there is something wrong with the rack and pinion gearing that tugs on the hand cables.

If it comes time to open up your RSV2 and look for the trouble, there are pictures of what to look for in some other threads here in RoboCommunity

http://www.robocommunity.com/forum/thread/13081/need-some-help--------------/?

ScottE -- Member (always) & Moderator (when needed)

September 12, 2008 10:06 AM

Thank you both for your replies, but i'm not about to open him up. The funny thing is i'm an IT professional, but that means computers and networking, not robots! I'll expect a replacement from Wowwee.

September 12, 2008 10:15 AM

Opening him up was not going to be the first thing I suggested, exchanging him was. I would only recommend opening him up if your warranty had expired.

RoboGuide - Your guide to hacking all things WowWee

September 12, 2008 10:48 AM

Now that i'm thinking about it, maybe his head IS defective, Mr. Scott you mentioned that he has to be looking at the hand that is supposed to open, is that in every scenario? I know for sure that when i have him do a low right arm grab his head looks left (this is when i'm facing him, so to me his head is looking to my right and the hand that is supposed to open is on my left), i've never tried a low left arm grab, maybe his head would then turn right....this would mean it was reversed when he was built, would it not? Could such a stupid mistake be made?

September 12, 2008 10:54 AM

Actually we both mentioned it, and yes, that is for every scenario. They are mechanically linked. The hands cannot open without the head turning. The head cannot turn without open a hand (unless its broken).

RoboGuide - Your guide to hacking all things WowWee

September 12, 2008 11:29 AM

ok, so basically i have two seperate problems that are individual from each other even though they are physically connected, this is getting awfully confusing.

September 12, 2008 11:54 AM updated: September 12, 2008 11:56 AM

No, I would say you have one problem. The hands don't open. While we could speculate as to the exact cause of the other effects your are noticing, it would be purely academic and somewhat pointless (unless you are planning on attempting to repair it yourself).

RoboGuide - Your guide to hacking all things WowWee

September 12, 2008 12:14 PM

I'm starting to think of opening him up, if at least to see what's happening when i turn his head, or what doesn't happen for that matter. If I'm understanding you correctly, the hands should open relevant to the direction the head is turning, regardless of whether i wanted the hands to open or not. If can build a computer, i can take a chest plate off of a plastic robot. It gives me a stomach ache when i think about returning him, and i have no hopes of returning him in the orginal box. i'm sure you're well aware of the nightmare that is first opening him, his box is in shambles. Do you happen to know if taking a back or chest plate off voids the warranty? Also, does wowwee have a phone number? When go to contact us on wowwee.com i'm just able to fill out a form and wait 5 days for a response.

September 12, 2008 12:59 PM updated: September 12, 2008 1:25 PM

Everybody destroys the box, I've never heard of anyone having trouble returning it because of that though. Taking a screw driver to your V2 will almost certainly violate your warranty.

You can see what the inside of the chest looks like here. Notice the two springs in the foreground, these are providing the force that keeps the hands closed. When he turns his head, a tab in a track (not visible here) should be pushing the plastic piece the relevant spring is attached to towards the outer edge. This allows the hand to open.

Since this is not happening, something in here is broken. The most common cause is as Mr Scott mentioned, a broken gear. These are not easy to replace, since the only source for them is either another V2 or Wow Wee (at least one person I know of convinced Wow Wee to send them a replacement gear).

RoboGuide - Your guide to hacking all things WowWee

September 12, 2008 1:48 PM

There are a few other threads around that have some pictures of the hand cables and gear assemblies. The thread I pointed to early has some pictures I took.

First thread I can remember with hands stuck closed, though. Other threads discussed hands that would not close, due to disconnected cables.

When we say "cable", we mean a mechanical cable, that gets pulled by a gear, and runs out the torso, through the black hose, and into the arm, to pull on the hand mechanism. There's one on each side.

If you can return it, I would. That's what I was implying by the phrase

"If it comes time to open up your RSV2 "

It will only be time to do so when you no longer have the option of getting a robot that works, right out of the box.

ScottE -- Member (always) & Moderator (when needed)

September 12, 2008 2:04 PM

Thank you both for all of your help. I'll just wait to hear from Wow Wee. I just wish they had a 1 800 number or something.

September 12, 2008 3:35 PM

Did you try the 1-800 number on the back of the RSV2 manual?

Consumer Hotline: 1-800-310-3033

I have no idea whether that still is staffed, but that's what's on the documentation.

ScottE -- Member (always) & Moderator (when needed)

September 12, 2008 4:00 PM

I never even thought to look on the manual, hello to me. Thank you.

September 12, 2008 7:13 PM

If I were you I would not wait for WowWee to contact you I would just return it for another one. If that does not work then wait for WowWee to respond, then if no respond from them then start taking him apart. There are enough people here to help you out if you need it and I am one of them as well. Keep us posted and we'll do what it takes to get your V2 up and running correctly.

Jax

GWJax, To Hack and make mods on robots is a life style and comes natural and not by choice. If a robot has a screw to open it then it must be opened!

September 14, 2008 7:14 AM updated: September 14, 2008 7:16 AM

My RSV2 has a similar problem but it is related to the head movement. He has trouble turning his head to the right (my left) and, as a consequence, his hand won't open all the way. If you grab the remote and move his head from left to right, when his head gets about half way from looking straight ahead and to the right he has a momentary break in the motion. He sometimes does the entire sweep form left to right but the movement "stutters" about 2 or 3 times. Other times it'll stop altogether and I have to have another stab at the remote. It's like the command to move his head is interrupted or the head itself is getting stuck, though the motor doesn't sound like it is straining. This is probably of no help to you all though is it?
As a result of this I've changed his name from Steve to Lefty

I started with 2 robots but before I knew it, well, it's a disease I tell you.
RSV1, RSV2, RS Media, Homersapien, Spidersapien, Roboraptor, Robotyrannus and Roboquad

September 14, 2008 7:30 AM

idrum289 this sounds like a broken cog gear that drives the head, Have you removed the head motor and examined it, inside and out?
Jax

GWJax, To Hack and make mods on robots is a life style and comes natural and not by choice. If a robot has a screw to open it then it must be opened!

September 14, 2008 8:00 AM

It doesn't sound like a standard stripped gear, I'd look more towards a fault sensor or wiring.

RoboGuide - Your guide to hacking all things WowWee

September 14, 2008 8:15 AM

idrum289 said:when his head gets about half way from looking straight ahead and to the right he has a momentary break in the motion. He sometimes does the entire sweep form left to right but the movement "stutters" about 2 or 3 times. Other times it'll stop altogether and I have to have another stab at the remote. It's like the command to move his head is interrupted or the head itself is getting stuck, though the motor doesn't sound like it is straining.

from this discription it does sound like one tooth is missing some where, but he did not say if he heard a click sound, So it may be a wiring problem unless he hears a click sound.

Jax

GWJax, To Hack and make mods on robots is a life style and comes natural and not by choice. If a robot has a screw to open it then it must be opened!

September 14, 2008 8:24 AM

It ought to be fairly easy to tell the difference between the two potential causes. If it's a mechanical problem like a bad gear, the motor will be working continuously. If it's an electrical problem, the motor will be cutting out.

If it turns out the motor is cutting out, it's likely going to lead back to a mechanical problem one way or the other. A loose piece may be causing the motor position sensor to give bad feedback to the robot. Or a wire may be getting strained and creating an intermittent open at a given position.

Bad gears have been known to cause the hands to begin to close, then snap open again as the missing cog tooth rolls around, and the rack backslides.

Here's a thread link that shows pictures of debugging a hand problem.

http://www.robocommunity.com/forum/thread/11481/Problems-with-hands/#5207

ScottE -- Member (always) & Moderator (when needed)

September 14, 2008 8:28 AM

Thanks MrScott for posting the thread, I just don't know how you find these so fast. hehehe its that digital mind you have a guess, hehe
Jax

GWJax, To Hack and make mods on robots is a life style and comes natural and not by choice. If a robot has a screw to open it then it must be opened!

September 14, 2008 9:21 AM

Your forgetting the joint is spring loaded (ie, it should snap back to center). Stripped gearing should also manifest somewhat on both sides, not just one (excepting damage to the rack). That's not to say it can't be a damaged gear, just that it lowers the possibility.

RoboGuide - Your guide to hacking all things WowWee

September 14, 2008 9:23 AM

Very true Nocturnal..

GWJax, To Hack and make mods on robots is a life style and comes natural and not by choice. If a robot has a screw to open it then it must be opened!

Discussion:    Add a Comment | Back to Top | Comments 1-25 of 32 | Latest Comment | 1 2 Next »

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