Has anyone on this forum been experiencing delays in getting a replacement RSV2 from WowWee? My 12 year old son and I discovered that we had an RSV2 with defective wiring last December. I called WowWee customer support and talked to Jason. He seemed to be familiar with the problem and after telling him the serial number of our RSV2, told me that WowWee would send us a replacement. So, on December 5th, 2007, we sent in the parts WowWee requested: the foot battery covers, remote control, arm wires, and pictures of the serial number and bad wiring.
On January 3rd, we got a message that a replacement RSV2 would be sent out on Friday, January 4th, so we were very happy. Unfortunately, it was not sent on January 4th. It was also not sent on the other dates that were later promised of January, 11th, 18th, and 25th. Each time the date was delayed, the story changed (I could give details of each of the stories, but it would be a long, long post). The current story is that WowWee customer support is waiting on a new shipment of RSV2s from Hong Kong because their current stock of replacements has been depleted by recent replacement shipments.
This brings up a number of concerns, such as, are there that many defective RSV2s out there that need to be replaced? Or, is WowWee having trouble manufacturing new, non-defective RSV2s?
Anyone else have anything to add to this?