Interesting. Could we get some more details about what hardware and software (OS) you are using?
I've been having some interesting problems with the RS Media Sutie. When I start the program a series of warnings arise: Microsoft .Net Framework "An unhandled exception has occured in your application...Could not find a part of the path "'C:/ProgramFiles/WowWee/RS Media Suite 2.0/Bodycons"' After pressing continue, there is another warning saying "CreateDevice()- FAILED". After pressing "ok", another warning arises. Also, as expected from the warnings, the bodycon tab of teh suite does not work properly. The media organizer also displays errors. Does anyone know what is wrong?
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January 10, 2008 11:50 PM
January 11, 2008 7:36 AM
I'm running Windows XP Home Edition Service Pack 2. 512 MB of Ram; 60 gig hardrive;
I'll get the rest to you later today.
Any ideas so far?
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January 11, 2008 10:28 AM
No ideas yet; what version of Media Suite are you running (2.1 something?). Have you tried uninstalling and re-installing Media Suite?
Rovio rules!
Wisconsin Iron :: Cellular Atomics
January 11, 2008 11:05 AM
yes, I've tried that three or four times--I'm running the latest version of the suite.
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January 11, 2008 2:09 PM
Yup
Microsoft .NET Framework is version 2
I have all 1.1, 1.1 Hotfix (KB928366), and 2.0
???
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January 11, 2008 2:44 PM
Can you do a directory listing of the RS Media Suite 2.0 folder? I'll compare to mine when I get back home this evening; I'm on XP MCE SP2 and like you have dotnet 1.1 through 2.0 installed, and haven't had problems with Media Suite...
Rovio rules!
Wisconsin Iron :: Cellular Atomics
January 11, 2008 4:43 PM
I tried reinstalling direct X; that didn't work--thanks though. If you can tell me how to do a directory listing, I can do it. Sorry about being a computer novice.
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January 11, 2008 6:21 PM
hm, my program directory is 'RS Media Suite 2.1'. Here's my directory listing:
Volume in drive C has no label.
Volume Serial Number is 88E3-E613
Directory of C:\Program Files\WowWee\RS Media Suite 2.1
01/11/2008 06:13 PM <DIR> .
01/11/2008 06:13 PM <DIR> ..
04/19/2007 08:43 PM <DIR> Actions
04/19/2007 08:42 PM <DIR> Bodycons
04/19/2007 08:43 PM <DIR> Conditions
04/19/2007 08:43 PM <DIR> Data
01/11/2008 06:13 PM 0 dirlist.txt
04/19/2007 08:43 PM <DIR> dlls
04/19/2007 08:43 PM <DIR> Images
04/03/2006 10:24 AM 73 Macro.flo
04/19/2007 08:43 PM <DIR> Macros
06/08/2006 11:54 AM 53,248 Microsoft.DirectX.AudioVideoPlayback.dll
06/08/2006 11:54 AM 473,600 Microsoft.DirectX.Direct3D.dll
06/08/2006 11:54 AM 223,232 Microsoft.DirectX.dll
07/13/2006 09:34 AM 491,520 MKRSMClient_win2k.exe
04/19/2007 08:42 PM <DIR> Personalities
05/04/2007 10:03 AM 2,076,672 RS Media 2007.exe
04/13/2007 11:41 AM 0 RS MEDIA SUITE.bat
07/13/2006 07:01 PM 4,286 RSMedia2.ico
04/11/2007 08:16 AM 761,183 RSM_Editing_Suite_Help.chm
03/19/2007 10:00 AM 9,163 Update.txt
11/16/2006 04:32 PM 274,432 WebUpdateSvc.exe
01/26/2007 02:25 PM 543 WebUpdateSvc.LIC
05/04/2007 10:04 AM 1,197 WebUpdateSvc.log
12/31/2007 10:02 PM 1,078 wuwicon.ico
15 File(s) 4,370,227 bytes
10 Dir(s) 15,590,150,144 bytes free
Here's how to do it:
- Go to the Start menu and choose the Run... choice
- type in 'cmd' (no quotes) and hit OK; you'll get a black window with a command prompt
- type in 'cd c:\program files\wowwee\' and hit enter
- type in 'dir' , hit enter, and you should get a list of all the files and folders inside the WowWee folder; if your Media Suite folder is really named 'RS Media Suite 2.0 then:
- type in 'cd RS Media Suite 2.0' (if the folder name is different, just type it in exactly as shown in your window)
- to save a directory listing to a text file, type in 'dir>>dirlist.txt' and hit enter; this will save the listing in whatever folder you are in.
- You can go back to Explorer and find the file named 'dirlist.txt', open it with Notepad, and paste the contents into your message here.
Good luck! -Scott
Rovio rules!
Wisconsin Iron :: Cellular Atomics
January 12, 2008 1:00 AM
It would appear that you are using an old version of RS Media Suite (2.0) ?
I would advise installing 2.1, you can download it from
http://www.wowweesupport.com/download/RS_MEDIA_SUITE_Version2_1.msi
Just make sure you are connected to the internet the first time you run it, as it does a self upgrade.
January 12, 2008 10:26 AM
Ya, I know I had been running the beta simply out of desperation since 2.1, the version that I naturally tried first, wasn't working.
January 13, 2008 12:23 AM
hmmmmmmmmm...................this is all I got.
Volume in drive C has no label.
Volume Serial Number is B801-8B00
Directory of C:\Program Files\WowWee
01/13/2008 01:13 AM <DIR> .
01/13/2008 01:13 AM <DIR> ..
01/13/2008 01:13 AM 0 dirlist.txt
01/06/2008 01:52 AM <DIR> RS Media Suite
01/13/2008 01:06 AM <DIR> RS Media Suite 2.0
01/13/2008 12:52 AM <DIR> RS Media Suite 2.1
1 File(s) 0 bytes
5 Dir(s) 38,928,211,968 bytes free
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January 13, 2008 8:48 AM
Suscribe to the PETITION for a better software !!!
Horia Pernea
http://www.roboticage.eu
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January 13, 2008 10:52 AM
hi Robert, can you CD into the RS Media Suite 2.0 folder and do the dir listing again; also, what is the error(s) when you try to run v2.1? We'll get to the bottom of this yet!
@FREEEK, thanks for creating that thread, I hope that we see some action from WowWee. I've heard they are working on a Vista-compatible version (due out this month if I remember correctly?), I hope that version will solve these problems!
Rovio rules!
Wisconsin Iron :: Cellular Atomics
January 13, 2008 11:51 AM
The errors when running version 2.1 are almost the same as running V2.0. When running the software, the first error message is "CreateDevice()-FAILED", then "initD3D()-failed". Then , after clicking on the macro tab, the program displays a window saying the application needs to close and gives me an option to send an error report to Microsoft (like that'll do anything). When I click on bodycon, the same three errors are displayed in the same sequence. Even though the last error tells me that the program must shut down, it doesn't.....???
January 13, 2008 11:53 AM
For some reason, I did it twice......but here it is.
Volume in drive C has no label.
Volume Serial Number is B801-8B00
Directory of C:\Program Files\WowWee\RS Media Suite 2.0
01/13/2008 01:06 AM <DIR> .
01/13/2008 01:06 AM <DIR> ..
01/06/2008 01:09 PM <DIR> Actions
01/06/2008 01:09 PM <DIR> Conditions
01/13/2008 01:06 AM 0 dirlist.txt
01/06/2008 01:09 PM 977 WebUpdateSvc.log
01/10/2008 11:34 PM 1,078 wuwicon.ico
3 File(s) 2,055 bytes
4 Dir(s) 38,936,051,712 bytes free
Volume in drive C has no label.
Volume Serial Number is B801-8B00
Directory of C:\Program Files\WowWee\RS Media Suite 2.0
01/13/2008 01:06 AM <DIR> .
01/13/2008 01:06 AM <DIR> ..
01/06/2008 01:09 PM <DIR> Actions
01/06/2008 01:09 PM <DIR> Conditions
01/13/2008 01:06 AM 576 dirlist.txt
01/06/2008 01:09 PM 977 WebUpdateSvc.log
01/10/2008 11:34 PM 1,078 wuwicon.ico
3 File(s) 2,631 bytes
4 Dir(s) 38,917,206,016 bytes free
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January 13, 2008 1:37 PM
huh, that is really really strange- there's no executable in that folder (nothing with extension .exe, that is the actual program). By any chance, when you installed, did you alter the default installation location? Anyway, a bunch of stuff is missing from your folder here, so I'm not surprised that it has trouble running. The question is, why did this occur?
A couple of possibilities- are you logged in as an administrator on your PC when you try the installation? Try going to Control Panels, then User Accounts. Does it say 'Computer Administrator' under your account name, or 'Limited'?
Other than that, the only thing I can think of is antivirus or PC protection software, like Norton System Works or similar, that prevented a complete installation.
Can you go and do the dir listing in your Media Suite 2.1 folder? I'm wondering if that is truncated as well...
Finally, can you open that file 'WebUpdateSvc.log' and paste the contents into a comment here? This is what mine looks like, it shows that the program was last updated on 05/04/2007.
04/19/07 22:26:50 Section [2]: The same or newer version of file 'C:\Program Files\WowWee\RS Media Suite 2.1\RS Media 2007.exe' (1.0.2662.32684) already exists on the user's computer. Ignoring version '1.0.2645.19633'
05/04/07 11:02:49 Section [5]: The version of file 'C:\Program Files\WowWee\RS Media Suite 2.1\RS Media 2007.exe' on the user's computer (1.0.2662.32684) is older than the specified version in the script (1.0.2671.34080).
05/04/07 11:02:49 * Starting to process www.wowweesupport.com/rsmUpdate/UpdateScript1.txt block 5....
05/04/07 11:03:20 - Target folder = C:\Program Files\WowWee\RS Media Suite 2.1
05/04/07 11:03:20 CloseAppIfOpen adds the following to apps to be restarted after update: c:\program files\wowwee\rs media suite 2.1\rs media 2007.exe
05/04/07 11:04:07 File 'C:\Program Files\WowWee\RS Media Suite 2.1\RS Media 2007.exe' has successfully been updated from server 'www.wowweesupport.com'.
05/04/07 11:04:08 Restarting process: c:\program files\wowwee\rs media suite 2.1\rs media 2007.exe
Rovio rules!
Wisconsin Iron :: Cellular Atomics
January 13, 2008 2:39 PM
Nope, I didn't alter the default installation location, but I do have multiple, probably conflicting, virus and spyware applications that may have prevented a full installation from taking place.
I'll uninstall those programs, then try reinstalling the media software.
P.S.--ya, I'm the administrator on my PC.
January 13, 2008 2:44 PM
01/06/08 13:07:39 Section [5]: The version of file 'C:\Program Files\WowWee\RS Media Suite 2.0\RS Media 2007.exe' on the user's computer (1.0.2645.21434) is older than the specified version in the script (1.0.2671.34080).
01/06/08 13:07:39 * Starting to process www.wowweesupport.com/rsmUpdate/UpdateScript1.txt block 5....
01/06/08 13:08:35 - Target folder = C:\Program Files\WowWee\RS Media Suite 2.0
01/06/08 13:08:35 CloseAppIfOpen adds the following to apps to be restarted after update: c:\program files\wowwee\rs media suite 2.0\rs media 2007.exe
01/06/08 13:09:00 File 'C:\Program Files\WowWee\RS Media Suite 2.0\RS Media 2007.exe' has successfully been updated from server 'www.wowweesupport.com'.
01/06/08 13:09:00 Restarting process: c:\program files\wowwee\rs media suite 2.0\rs media 2007.exe
I think this is what you want.....
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January 13, 2008 3:10 PM
Yes, well from that we can say the 2.0 beta update ran successfully on Jan 6, but did you run the 2.1 install after that date?
I'd say also delete both of those RS Media Suite folders (the 2.0 and the 2.1). Make your system as clean as possible, and then run only the 2.1 installer freshly downloaded from WowWee support here.
Just a note, my 2.0 beta directory looks the same as yours, that's because running the 2.1 installer removes all previous versions. I think, if you look at where your shortcut is pointed to, it is running the 2.1 executable, but then looking in the 2.0 folder for the Bodycon directories.
If you had the beta running OK before, then again completely uninstalling and deleting those directories; and then running only the beta installer, should make 2.0beta work again.
ps here's what my shortcut (Properties) looks like:
Rovio rules!
Wisconsin Iron :: Cellular Atomics
January 13, 2008 4:15 PM
no, all the properties for the short cut look the same.
I had tried to use the beta before, only after the orginal 2.1 version didn't work from the cd I got with the robot.
January 13, 2008 4:19 PM
The 2.0 beta never worked properly either.
1.1, or the first version nenver worked as it should have; although it seems like that for everybody
January 13, 2008 4:23 PM
From the "Add or Remove Programs" tab in the control panel, the 2.0 beta version is gone; only the 2.1 version exists which I have downloaded from the cd; I've also tried the 2.1 version from the website--that didn't work either.
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