September 5, 2008 2:25 PM
Hey guys, I need some advice here.
WowWee has responded back to me. Here is what they had to say...
I will exchange the RSV2 for you. I will first need the production code. This code can be found inside the battery compartment of the remote or RSV2’s right foot. Please remove the batteries to see a code with numbers and letter on it on a white sticker. Please email me this code and wait for my approval. I will also need you to email me pictures of the cracked wiring to (email addy) As soon as you receive my approval, I will need you to ship us the following items:
RSV2’s remote control
RSV2’s battery covers
RSV2’s arm wires (please cut these wires that run from his body to his hands)
Please DO NOT send the parts collect and DO NOT put the full face value of the item. It will be your responsibility to pay for all customs and duties if there are any. Your package will NOT be accepted if we have to pay for any fees. We suggest you list the items at $5 USD.
Send these parts along with a copy of this email, your production code, ticket number and complete shipping address with telephone number to:
WowWee Canada Inc
As soon as we get your return, your new item will be sent to you. Please allow 3 weeks for delivery of your new unit.
WowWee Customer Service
I would like to know you guys opinion and why would he want the ARM wires instead of the LEG wires? And the battery covers and the remote...but not the RSV2 its self? Will I have to tear this thing apart to get ALL of the arm wires? What do you guys think about this?